Frequently Asked Questions

How long will my order take?

Processing generally takes 2–3 business days. Estimated U.S. delivery then takes 5–10 business days, for approximately 7–13 business days in total. See our Shipping Policy.

How much is shipping?

Shipping costs US$7.99 per order. The shipping charge and total order amount are shown at checkout before payment.

Where does my order ship from?

Fulfillment locations vary by item, inventory and destination and may include third-party facilities. Not every order ships from a local U.S. warehouse.

Will I get tracking?

We provide tracking information once your order ships and tracking becomes available. Contact us if a shipment is delayed or cannot be located.

Can I change or cancel an order?

Email us promptly. We can generally make changes before dispatch; after shipment, a return may be available.

What is your return period?

Eligible products can be returned within 180 days of receipt, subject to our Return & Refund Policy. Contact us for return instructions before sending an item.

Who pays return shipping?

Customers generally pay for preference-based returns. For faulty, incorrect or materially misdescribed items, we provide an appropriate solution without additional cost where applicable.

When will I receive an approved refund?

We generally process approved refunds within 1–3 business days to the original payment method. Your payment provider may need a further 5–10 business days to show the funds.

How do I contact you?

Email support@banonad.com, call +1 475-501-0636 or visit Contact Us. Support hours are 9:00 AM–6:00 PM Pacific Time.