Shipping Policy

Processing and delivery

Orders are generally processed within 2–3 business days after payment is accepted. Estimated delivery within the United States takes 5–10 business days after processing, or approximately 7–13 business days in total. Business days exclude weekends and U.S. public holidays. These are estimates, not guaranteed arrival dates; carrier disruptions, customs, weather and holidays may cause delays.

Shipping charges

A flat shipping fee of US$7.99 per order applies. The shipping charge and total order amount are displayed at checkout before payment. Available destinations and any destination restrictions are shown during checkout.

Fulfillment and tracking

Orders may be fulfilled from different locations or third-party fulfillment facilities depending on the product, inventory and destination. We do not promise that every order ships from a local U.S. warehouse. Once your order ships and tracking becomes available, we will provide the relevant tracking information using your order contact details.

Delivery address

Check your delivery address before placing an order. If you need to correct it, contact us promptly. We can generally update the address before dispatch, but may be unable to do so after shipment.

Delayed or missing deliveries

If your package is delayed, missing, damaged or marked delivered but cannot be located, email support@banonad.com with your order number and a description of the issue. We will review the order and tracking details and, where appropriate, investigate with the carrier or fulfillment provider. A delivered tracking status does not prevent you from raising a delivery concern.

For damaged or incorrect items, returns and refunds, please see our Return & Refund Policy.

Contact

EclipseEndure Corporation LLC · support@banonad.com
Phone: +1 475-501-0636
Support hours: 9:00 AM–6:00 PM Pacific Time