Return & Refund Policy

Return period and condition

Eligible products may be returned within 180 days of receipt. Items should generally be in substantially the same condition as received, with original packaging and supplied accessories where applicable. Substantial alteration, misuse or damage caused after delivery may affect eligibility. Ordinary inspection on receipt does not prevent you from requesting a return. These conditions do not limit your rights concerning faulty, incorrect or misdescribed products.

How to request a return

1. Email support@banonad.com with your order number, order email address and reason for return.
2. For damage, defects or incorrect items, include clear photos or other relevant evidence where possible.
3. Wait for our return instructions and confirmed return address, then send the item as instructed. Retain your tracking details and shipping receipt.

The correct return location may vary by product and order. Do not send items to our company correspondence address unless our support team specifically confirms it for your return. Returns sent without prior contact may be harder to identify and may take longer to process.

Return shipping costs

For change-of-mind or preference-based returns unrelated to a product or fulfillment problem, the customer generally pays return shipping. If an item arrives damaged, defective, incorrect, incomplete or materially different from its description, we will provide an appropriate solution, such as a replacement, refund or return arrangement, without additional cost to the customer where applicable.

Refund review and timing

We review refunds after receiving returned goods, or after reviewing the request if a physical return is not required. We may contact you for information needed to assess the request.

Approved refunds are issued to the original payment method. We generally process them within 1–3 business days after approval. Your bank or payment provider may need a further 5–10 business days to show the funds. Contact us if an expected refund has not appeared.

Cancellations and delivery concerns

Contact us as soon as possible if you need to cancel or change an order. We can generally make changes before dispatch; after shipment, a return may be available after delivery. For delayed or missing packages, see our Shipping Policy or contact us with your order number.

Contact

EclipseEndure Corporation LLC · support@banonad.com
Phone: +1 475-501-0636
Support hours: 9:00 AM–6:00 PM Pacific Time

Nothing in this policy limits mandatory consumer rights.